Refunds & Exchanges
Do you do refunds & exchanges?
-Only if there was a mistake on our part or if the item is damaged upon receipt. Damaged items must be reported within 48 hours of receipt.
What happens if I receive the wrong item?
-First, check your order history to see you didn’t mistakenly order the wrong item. In the unlikely event you are sent the wrong order or part order, you can return it to us. This can be done by contacting our customer service team who will be happy to assist.
Can I return a gift card?
-No, you cannot return a gift card
We will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Luxe Home Decor & Furnishings. within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.